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How 622 Handles Your Personal Information

Your account data belongs to you. At 622, we collect only what we need to run your account, process payments through bKash, Nagad, and Rocket, and keep your sessions secure — nothing more.

Account Data ProtectionLocal Payment PrivacyCookie ControlsData Access Requests
622 How 622 Handles Your Personal Information
CONTACT OUR TEAM

Reach Us About Your Privacy

If you have a question about your data, want to correct something on your account, or need to submit a formal data request, our support team handles these directly. Reach out through any of the channels below and we'll respond as quickly as we can.

Live Chat Start a chat from your account dashboard. Our team handles data queries and account corrections through the same channel as general support.
Email Support Send your data request or privacy question to our support address. Include your registered account details so we can locate your record quickly.
Help Centre Our help centre covers common data questions — how to download your account history, update contact details, and submit a formal deletion request.
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Security and transparency sit at the centre of how we run account data at 622. Here is what that looks like in practice across the four areas that matter most to you.

Encryption and Storage

All account data, including payment records from bKash, Nagad, and Rocket transactions, is encrypted in transit and at rest. Access is restricted to authorised personnel only.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Retention and Deletion

We keep your data for as long as your account is active and for the period required by applicable law after closure. Once that window passes, records are deleted or anonymised.

Your Rights and Requests

You can request access to your data, ask us to correct inaccuracies, or request deletion where permitted by law. Submit requests via live chat or email and we will respond promptly.

Common Questions About Your Data at 622

These are the questions we hear most often about how your personal information is handled. If yours isn't here, reach out through live chat or email.

We collect your name, contact information, and the details needed to verify your identity. Payment data from bKash, Nagad, or Rocket transactions is also recorded to maintain accurate account and wallet history.

We share data only where necessary — to process a payment, meet a legal requirement, or investigate a security issue. We do not sell your personal information to third parties under any circumstances.

Your data is kept while your account is active and for the period required by applicable law after you close it. Once that retention window ends, records are deleted or anonymised.

Yes. Contact our support team via live chat or email with your registered account details. We will locate your record and provide the data we hold in a readable format.

Submit a deletion request through live chat or email. We will process it in line with applicable law — some data may need to be retained for a legal period before full deletion is possible.

We use session cookies for login continuity and analytics cookies to understand platform usage. You can adjust or block cookies through your browser settings; some features may behave differently if session cookies are disabled.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.