Reference

How We Run Things at 622

These terms set out what you agree to when you open and use a 622 account — covering deposits via bKash, Nagad, and Rocket, how your wallet works, and what we expect from each other.

Account holder agreementBangladesh-local payment termsWallet and withdrawal rulesService eligibility by region

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What These Terms Actually Cover

622 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create a 622 account, you enter into a direct agreement with us. These terms apply to every action on your account — deposits through bKash, Nagad, or Rocket; withdrawal requests; game participation; and any communication with our support team. We update these terms from

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time to time, and the version shown here is the one in effect. Continued use of your account after a change is published means you accept the updated terms. If you use a local mobile wallet like Nagad or Rocket to top up, the transaction rules
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in these terms sit alongside the wallet provider's own terms — both apply. Eligibility to hold a 622 account depends on your local law and the regions we currently serve. We do not knowingly maintain accounts for people in regions where this service is not permitted,
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and it is your responsibility to check whether access is lawful where you are. We reserve the right to suspend or close an account where we have reason to believe eligibility conditions are not met. Nothing in these terms removes any statutory rights you hold under
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applicable Bangladesh law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT PROTECTION

How We Protect Your Account and Data

Your 622 account is secured with a one-time PIN step at login, and any withdrawal request goes through a wallet verification check before funds leave your account. We hold your account data only as long as needed for service and compliance purposes, and we do not sell your personal information to third parties. If you want to know what data we hold, or you need to request a correction, contact our support team directly — we will confirm what we have and walk you through the update process.

Login Security

Every account session uses an OTP step tied to your registered mobile number, adding a second layer before anyone can access your wallet or game history.

Data Retention

We keep account records for as long as required by applicable rules and to support any dispute resolution. Once that period passes, records are removed from our active systems.

Correction Requests

If the details on your account are wrong — name, mobile number, wallet reference — contact support with your account ID and we will verify and correct them.

Withdrawal Verification

Before any withdrawal clears to your bKash, Nagad, or Rocket wallet, our team checks the receiving number against your registered account details to reduce errors.

TERMS ENQUIRIES

Questions About Your Account Terms

If something in these terms is unclear, or if a transaction through bKash, Nagad, or Rocket has not resolved as expected, reach our support team through the channels below. We aim to respond to account and terms queries as promptly as our queue allows — complex wallet disputes may take a little longer to investigate properly.

Team online

Live Chat

Open the chat window from your account dashboard for real-time help on terms questions, wallet transactions, and account status checks.

Email Support

Send detailed terms or payment queries to our support address. Attach your transaction reference for bKash, Nagad, or Rocket disputes so we can trace them faster.

Account Help Centre

The help section in your account covers common terms questions — deposit rules, withdrawal conditions, and what triggers an account review.

Common Questions on 622 Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, payments, and what happens if something goes wrong.

Eligibility depends on your local law and the regions we serve. Check whether access is lawful where you are before opening an account — we cannot verify that on your behalf.

We publish updates here. Continuing to use your account after a change goes live means you accept the new version. We recommend checking this page periodically.

All three follow the payment terms in this agreement. Each wallet provider also has its own terms, and both sets apply when you make a transaction through your account.

Contact our support team with your account ID and a short description of what you need. We will confirm what we hold and send it through within a reasonable timeframe.

Accounts may be suspended if eligibility conditions are not met, if we detect unusual activity, or if information on the account cannot be verified against your registered wallet details.

Reach support via live chat or email and include your bKash, Nagad, or Rocket transaction reference. We trace the payment and respond once we have checked both ends.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How We Run Things at 622

How We Protect Your Account and Data

Login Security

Data Retention

Correction Requests

Withdrawal Verification

Questions About Your Account Terms

Live Chat

Email Support

Account Help Centre

Common Questions on 622 Terms

01 Who can open a 622 account under these terms?

02 What happens to my account if the terms change?

03 Do bKash, Nagad, and Rocket deposits follow the same rules?

04 How do I request a copy of the data 622 holds on me?

05 What can get an account suspended under these terms?

06 How do I dispute a transaction that did not clear correctly?

Terms & Conditions

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